1. Information We Collect
We collect the following types of information when you use our website:
- Account information — name, email address, and phone number when you register for an account.
- Order information — billing details, product purchased, and transaction history.
- Communication data — messages you send us through contact forms, support tickets, or newsletter sign-ups.
- Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process payments and deliver digital products you purchase
- Send order confirmations, download links, and important account notifications
- Respond to support tickets and customer inquiries
- Send newsletters and product updates, if you have subscribed
- Improve our website, products, and overall user experience
- Detect and prevent fraud, spam, and abuse of our services
3. Payment Information
All payments on DeepCrazyWorld are processed securely through Razorpay, a third-party payment gateway. We do not store your card, UPI, or banking details on our servers. Razorpay's own privacy and security practices govern how your payment data is handled during the transaction.
4. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some features of the website may not work properly without them.
5. Sharing of Information
We do not sell or rent your personal information to third parties. We may share limited information with:
- Payment processors (Razorpay) to complete transactions
- Email service providers to send transactional and marketing emails
- Hosting and infrastructure providers that store and serve our website
- Law enforcement or legal authorities, if required to comply with applicable law
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes secure password storage, encrypted connections (HTTPS), and access controls on our admin systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your account and order information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your account and associated personal data, subject to any legal or financial record-keeping requirements
- Unsubscribe from marketing emails at any time using the link provided in those emails
To exercise any of these rights, please contact us through the Contact Us page or your account support section.
9. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. Third-Party Links
Our website may contain links to third-party websites, such as our YouTube channel or social media pages. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The "Last updated" date at the top of this page will indicate when the latest revision was made. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us through the Contact Us page or via the support ticket system in your account dashboard.